To achieve a high level of conversions and to significantly increase sales on the site, it is necessary to use a comprehensive approach, implement various widgets into the site, develop new functionality and much more aimed at simplifying the purchasing process and user convenience.
To achieve the maximum effect, it is necessary to understand everything in detail, – advise specialists from the AdButton company . Each function must be broken down into its components and understand how it works and affects the work of your company.
Widget with online chat
Every self-respecting website must have egypt cell phone number list an online consultant to quickly respond to user questions. With the help of a consultant, the interaction between the seller and the client should be significantly simplified. Ideally, the buyer goes to the site and at the bottom of the screen sees a pop-up window offering help from an online assistant. If help is needed, he contacts and expects a quick solution to the issue, and if not, he can simply close or minimize this window. But remember that the presence of such an assistant significantly increases the chances that the visitor will become your client.
The functionality of the online consultant is not limited to helping solve problems. In addition, it tracks the user’s visits to pages, records the time spent on them and all dialogues.
An online consultant has the following advantages:
- With its help, you can work on what are the most important b2b sales metrics? customer retention by providing him with the information he is looking for in real time.
- Adjust the resource operation process and optimize it based on the data received.
- Use the customer location tracking feature and make an offer to help with a suitable product or service.
- The process of receiving data can be accelerated by connecting voicemail.
- By saving dialogues, you can quickly adjust the resource’s operation and eliminate shortcomings.
- There is no need to install programs or perform additional configuration, as is the case with instant messengers.
- Interaction with the client takes place in real time, here and now.
- The user can close the window and terminate the dialogue at any time.
Online consultants also have a downside, which can appear due to incorrect service settings:
- chat should not appear out of nowhere, as it can be perceived as intrusive advertising;
- the assistant window should not overlap the main content, and the close button should be clearly visible and accessible to the user;
- You should not include additional kuwait data sound notifications in the chat, as they can interfere with the user and even cause irritation;
- You shouldn’t stuff the online consultant with standard phrases for answers and connect a bot there, it’s better to entrust the dialogue to a real specialist.
And most importantly, do not use online chats to get users’ contact information, as this is a big mistake. You can use a lot of other methods for this, which will be much more effective.